ZoomInfo InboxAI (formerly Komiko) is posting activity (email and meetings) data to Salesforce. This data can be used to build Salesforce native reports that show the number of emails sent/received, number of meetings, per person, per time period, etc.
Salesforce activities objects and also the Email object do not support the rich meta data that is part of an email and meeting. ZoomInfo InboxAI keeps this data along with the Salesforce data in its data platform.
It is possible to extract this data using the following fields/columns and import them into a BI tool or just use a spreadsheet for further analysis.
Please reach out to [email protected] for any additional info you may need.
Column |
Description |
| MessageId | Unique identifier |
| From | Email address |
| To | Email address |
| Participants | List of comma separated email addresses |
| AccountId | In Salesforce |
| AccountType | Salesforce account type |
| AccountUrl | Salesforce URL |
| AccountName | Name |
| Subject | Email/Meeting subject |
| DateTimeSent | Date sent/received |
| ActivityDate | Meetings date/time |
| Type | Email Inbound, Email Outbound, Meeting |
| MessageType | Email, Meeting |
| MessageDirection | Inbound/Outbound |
| MessageSendMode | Manual/Automatic (cadence tool like Outreach) |
| OwnerName | Salesforce assigned to |
| IsCadance | Is it part of a Cadence tool (Outreach, Salesloft) |
| IsReply | Is it in reply to a previous message (part of a conversation) |
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