Microsoft Office 365 or Exchange - Delegate Access

This article explains the configuration of a service account to allow the ZoomInfo InboxAI service access to multiple mailboxes.

Microsoft Exchange or Office 365

Here is how to set up impersonation in Office 365 Admin Center:

Login to the Office 365 Admin Center.
Select Exchange from the Admin list in the navigation bar on the left of the screen to launch the Exchange Admin Center.
Click on admin roles under permissions or Select permissions from the navigation bar on the left of the screen.
While on the admin roles page select the ‘+’ icon to add a new role.
Enter a Name for the new role.
In the Roles section select the ‘+’ icon and add the ApplicationImpersonation role. Click OK.
In the Members section select the ‘+’ icon and add the ZoomInfo InboxAI service account. Click Save.